Shipping & Returns
* Shipping
Orders will be shipped out within 1 business day but can sometimes be shipped from multiple warehouses. This means that your order could be dispatched in separate shipments. Shipping is always free, worldwide, so you don't need to worry about being charged for this! Worldwide delivery can take 8 -10 business days.
📦 Standard delivery
Orders are normally dispatched within 1 business day. Please note that dispatch time and delivery time are separate.
📦 Made-To-Order Items
For made-to-order items, please see the individual product listing for the applicable preparation/dispatch timeframe.
📦 Dispatch time
Orders for in-stock items are normally dispatched within 1 business day. If an item requires additional preparation or is temporarily unavailable, we will contact you as soon as possible with an update or alternative options.
** UK Next Day Delivery
Some of our products are eligible for UK Next Day Delivery! If your item qualifies, you’ll see the option to select Next Day Delivery at checkout. We ship orders on the same day if placed before 1pm BST, Monday to Saturday.
Orders placed after 1pm BST will be shipped the following day.
Please note: Orders placed on a Saturday before 1pm BST, will be shipped on the same day, arriving with you on Monday morning.
Next-day delivery does not apply to orders placed using the standard delivery option.
Click here to view all items eligible for UK Next Day Delivery.
30 Day Returns Policy
We want you to be happy with your purchase. For eligible items, you can request a return within 30 days of receiving your order.
Items must be unused, unworn and in their original condition and packaging.
To start a return, you can contact us at hello@lovejojo.co.uk. If your return is accepted, we’ll send you a prepaid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable items
Some products are excluded from our standard change-of-mind returns policy because of their nature. These include:
- Made-to-order items
- Personalised or specially customised items
- Perishable goods, including flowers and plants
- Pierced jewellery and other personal-care items that cannot be resold for hygiene reasons
- Blind boxes
- Sale items
- Gift cards
Important: Where an individual product is excluded from our standard returns policy, this will be clearly stated on the product page before you place your order.
These exclusions do not affect your statutory rights if an item is faulty, damaged, not as described, or otherwise does not meet your legal rights as a consumer.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can a few days for your bank or credit card company to process and post the refund too.
Customs and Tax Charges
Please check with your country about customs charges. These are charges collected locally by your country depending on each country's individual laws, not by LoveJojo.
Inventory
As we have multiple warehouses handling our stock, occasionally, an item may go out of stock before we are able to modify this on the website. If this is the case, you will be notified about this within 1 business day and you'll be able to select an alternative, or a full refund can be issued.